Privacy Policy
Last updated: October 2025
1. Introduction
At Pre Infinity Solutions (Pty) Ltd, accessible from https://preinfinitysolutions.co.za, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and disclose your data in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws.
2. Information We Collect
a) Device Information
- Examples: Browser version, IP address, time zone, cookie information, pages visited, and how you interact with our website.
- Purpose: To ensure the site loads properly, optimize performance, and analyze site usage.
- Collection Method: Automatically collected via cookies, log files, tags, and pixels.
b) Order Information
- Examples: Name, billing address, shipping address, email address, phone number, and payment details.
- Purpose: To process and fulfill orders, communicate with customers, verify transactions, and manage refunds or returns.
- Collection Method: Directly from you during checkout or customer support interactions.
c) Customer Support Information
- Examples: Contact details, communication records, or device information.
- Purpose: To provide support, answer inquiries, and resolve technical issues.
3. Use of Personal Information
We use your personal data to:
- Provide and manage our products and services
- Process orders and payments
- Deliver products to you
- Send updates, promotions, and customer support information
- Comply with legal and tax obligations
- Detect and prevent fraudulent activity
4. Sharing of Personal Information
We may share your data with trusted third-party service providers to fulfill our contractual obligations, such as payment gateways, courier services, and analytics platforms. These providers are bound by confidentiality and data protection agreements.
We may also disclose your data if required by law, court order, or government authority.
5. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage cookie preferences in your browser settings. Disabling cookies may limit site functionality.
6. Targeted Advertising and Analytics
We may use third-party tools such as Google Analytics to understand user behavior and improve our website. Data collected may include IP address and user activity but is anonymized where possible.
You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purpose it was collected for or as required by law. You may request deletion of your information by contacting us at in**@*********************co.za.
8. Data Security
We implement strict technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. All data transmissions are encrypted using SSL technology.
9. Your Rights
Under POPIA and other privacy laws, you have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent to processing
- Complain to the Information Regulator of South Africa
10. Minors
Our website is not intended for children under 16. We do not knowingly collect personal information from minors. If you believe your child has provided data to us, please contact us to request removal.
11. International Data Transfers
In cases where third-party services process data outside South Africa, we ensure they comply with equivalent data protection standards (e.g., GDPR).
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the updated date.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us:
Email: in**@*********************co.za
Phone: 072 128 7255
Address: 52 Loop Street mosque plaza shop no 4, Rustenburg, South Africa